pagny Testimonials

Alexie Puran

I am proud to serve as Division Chief of Pediatric Emergency Medicine for PAGNY at NYC Health + Hospitals/ Harlem and upholding the mission and values of NYC Health + Hospitals, the largest public health care system in the country. As a child, I suffered from asthma and received my care at NYC Health + Hospitals. I understand the importance and the vital role NYC Health + Hospitals has in the lives of over one million New Yorkers cared for annually.

Our team in the Pediatric Emergency Department strives for excellence and provides safe quality care for all our pediatric patients. We have been successful in improving the patient experience with several initiatives including AcceleratED Care (a new patient flow system which decreases our patients left without being seen), Harlem Reads (a program which promotes the creation of a reading culture with every patient receiving a new age appropriate book) and the installation of the Keith Haring wall decal produced by RxArt in partnership with the Keith Haring Foundation (a vibrant mesmerizing drawing by the late renowned artist Keith Haring greets patients and families as they arrive promoting a child-friendly environment).

PAGNY provides leadership and support in helping me to deliver excellent care in the Pediatric Emergency Department. With PAGNY’s Health and Research Foundation, I have been working to improve children and families taking control of their asthma and their overall quality of life. My participation with PAGNY’s six-month Physician Leadership Development Program will help to transform my continued professional and personal growth.

I am truly grateful, appreciative and blessed in having the opportunity in making positive impacts to my community. I was honored after hearing these words from one of my mentors, “A child of our system now leading our system.”

Ronnie Swift

As the Chief of Psychiatry for PAGNY at NYC Health + Hospital/ Metropolitan, I am proud to provide excellent care to a population with unique and profound needs. We care for a number of patients with significant psycho-social stressors-many of whom are homeless or lack basic funding for their medical care. For this group, how we provide care makes a profound difference to their quality of life.

For instance, we make each appointment as comprehensive as possible, understanding that our patients don’t have as many opportunities to have their needs evaluated as the general population might. We also have interdisciplinary teams-breaking traditional roles- to bring the care to the patient instead of having the patient go to multiple places to receive care. This means we can provide care for depression in the primary care clinics, or provide substance abuse treatment to patients while hospitalized on medical or other inpatient services. No opportunity to deliver comprehensive care is wasted.

For me, transforming the patient experience for a group that has traditionally been shortchanged by the healthcare system is a truly motivating opportunity. The fact that PAGNY is a mission-driven physician-run organization is, I believe, what makes this challenging task possible. We approach change at our facilities with a practitioner’s eye, and simultaneously advocate for healthcare providers and patients. I can see that our unique approach is really affecting our patients’ lives for the better, which is deeply gratifying and motivating.

Donald Phillibert

As an immigrant to this country I wanted to also work with immigrants. It is really important that we provide an excellent quality of medical care because our patients are underrepresented. That’s the best of our civilization.  In history our society will be judged based on how we treat the elderly and the underrepresented.  These represent the majority of the people we provide care for.

As an attending OB/GYN for PAGNY at NYC Health + Hospitals/Jacobi we are exposed to diversity beyond ethnic and religious differences. There is a lot of socioeconomic diversity throughout our patient population. We treat professionals and the unemployed. There is a sense of social justice, since the providers are not here because they have be, they are here because they have a mission to help a diverse population, embrace diversity, and the challenges of working within the city hospital system.

I am proud to be a member of a team so invested in the community. As a PAGNY provider you are known throughout the borough where you provide care. Your patients and colleagues come to know you and bring their friends and family to come and see you. There is no greater honor than taking care of that community and feeling like we are a part of the community.

Edward Chew

As the Chief of Emergency Medicine at PAGNY for NYC Health + Hospitals/Harlem, we focus on providing excellent care for each patient who walks in the door.  Many of our patients are underserved and under or uninsured. Working within this community provides immense job satisfaction.

I am motivated everyday by my team in the emergency department. We are truly working in a team environment. Everyone has the same goal of providing the best care possible to every patient. My team is motivated by working together and on improving the department as a whole. Our improvements focus on education to our residents and nursing colleagues, and monitoring and lowering stroke and cardiac MI numbers.

As for Harlem, the hospital maintains a close knit family feel.  I think this is why the people stay at Harlem and our patients are loyal to the hospital and the family environment.

PAGNY is a provider-centric organization, geared towards the doctors, PAs, NPs and other healthcare professionals on staff.  The leadership has an open door policy and is always looking for ways to improve the company and bring it to the next level in healthcare delivery.