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All Employees: PAGNY Offers Emotional Support Services During the COVID-19 Pandemic.


Dear Colleagues,

During this challenging time, we want to remind you of a number of support services available to you.  PAGNY offers confidential guidance and resources for you or an immediate household family member, through two options:

EmployeeConnect & Talk Space

 The EmployeeConnect program provided by Lincoln Financial provides:

–  In-person or virtual help for short-term issues

–  Toll-free phone and web access 24/7

–  Unlimited phone access to legal, financial and work-life services

–  A 25% discount on in-person consultations with network lawyers

–  Financial consultations and referrals

–  Work/life services for assistance with child care and more.

To learn more about the Lincoln Financial EmployeeConnect program, visit www.GuidanceResources.com 

(user name = LFGsupport; password = LFGsupport1), or talk with a specialist at 1- 888-628-4824. See attached brochure here.

United Health Care -Talk Space

Talk Space connects people to quality care with an effective alternative to face-to-face therapy

–  4000+ licensed therapists across all 50 states

–  Digital provider matching tool

–  Send text, audio and video messages and receive responses daily, 5 days per week

–  Schedule real-time video sessionsas needed

–  Ability to begin therapy within hoursof selecting a provider, no appointment needed

To participate register via the website: https://www.talkspace.com/connect

(Please use Chrome, Firefox, Safari or Edge. Internet explorer is not supported for talkspace.) A flyer for the program is attached here.

Optum Emotional Support Phone Line

Optum’s Emotional-Support Help Line is available to anyone in need. Professionally trained, mental health staff, are available to support people who may be suffering from fear or stress from COVID-19. The Help Line number is 866-342-6892 and will be open 24 hours a day, seven days week. https://optum.video.uhc.com/media/Emotional+Support+Help+Line+-+Optum+-+English/0_wm2o5ls3 

Additional Supports from NYC Health + Hospitals and Other Partners

To support your mental health, NYC Health + Hospitals has launched a system-wide emotional staff support hotline at 646-815-4150. Licensed professionals are available from 9:00 a.m. to 3:00 p.m. to provide support for staff experiencing fatigue, stress, anxiety, fear, burnout, or depression. This operates alongside H+H’s Employee Assistance Program (EAP). You and your family can receive services through EAP by calling (212) 306-7660 or e-mailing eap@olr.nyc.gov.

You can also call New York State’s COVID-19 Emotional Support Hotline at 1-844-863-9314 for mental health counseling. Or reach out anonymously 24/7 to the State’s Crisis Text Line by texting GOT5 to 741741.

Governor Cuomo recently announced a partnership with Headspace to offer free meditation and mindfulness content for all New Yorkers coping with this unprecedented public health crisis. You can access a collection of evidence-based, guided meditations, along with at-home mindful workouts, sleep and kids content to help address rising stress and anxiety at www.headspace.com/ny

The PAGNY Health and Research Foundation, through a partnership with Stanford University School of Medicine, is also giving Providers access to a free WellMD webinar on “Managing Anxiety Related to Taking Care of Patients” (linked). You can also receive CME credit for this webinar by setting up an account at covid19cme.stanford.edu.

PAGNY remains committed to supporting you and your family during this pandemic crisis and beyond, together we will see this through. If you have questions or need support, take advantage of the services listed above and don’t hesitate to reach out to us at 646-672-3651.



Reginald D. Odom, Esq.

Chief Human Resources Officer

Physician Affiliate Group of New York, P.C.