Carleen leads training and organizational development activities to support and enhance PAGNY’s strategic growth, diversity, and effectiveness. Prior to this role she was PAGNY’s Quality Improvement Leader, partnering with physicians and hospital administration on key quality improvement activities, on the implementation and monitoring of performance indicators, and improvement programs integrating clinical and operational aspects, and designing quality improvement training.
Carleen has ten years of experience of hand-on experience in healthcare with a strong emphasis on improving patient safety, quality and patient experience. Prior to joining PAGNY, she was the Director of Organizational Safety and Performance Improvement at Brookdale Hospital and Medical Center, where she led efforts to improve hospital safety and quality scores. In 2011 she joined the Mount Sinai Hospitals where she served as the Manager of Nursing Quality, overseeing all data elements for their nursing sensitive indicators.
In her early career, Carleen worked at NYC Health + Hospitals/Lincoln as a staff nurse, and later at NYC Health + Hospitals/Jacobi as the head nurse for the pediatric clinic.
Carleen holds a Doctorate in Education with a concentration in Executive Leadership, a Masters in Healthcare Administration, and a Bachelor of Science in Nursing.